Shipping policy

SHIPPING & SANCTUARY POLICY

Our Philosophy: Moving Art, Not Just Boxes. At The Soft Minimal, we do not simply "ship products." We transport intention. Because our pieces like the AeroCherub or Abstract Forms combine heavy natural materials with delicate finishes, standard shipping methods are often too rough. We prioritize Safety over Speed.

1. THE CRAFTING TIMELINE (Before it leaves)

Unlike mass-produced items sitting in a warehouse, many of our pieces are finished to order.

  • The Finishing Phase: Please allow 3-5 business days for our artisans to perform the final hand-polishing and quality inspection. This ensures the "intersection of material and emotion" is perfect before packaging.

2. THE JOURNEY (Shipping Times)

To ensure your artwork arrives without a scratch, we utilize specialized logistics routes that handle packages with extreme care.

  • Standard Sculptures: 7 – 14 business days.

  • Large Installations (>70cm): 15 – 20 business days.

  • Why the difference? Larger pieces require a more complex packaging protocol. We utilize 4-layer reinforced cartons and high-density protective foam molding to ensure the structure remains immobile and safe during international transit.

Note: While we aim for speed, we never compromise the safety of the art.

3. SUBSIDIZED SHIPPING RATES

We believe you should pay for the Art, not the logistics. Realistically, shipping heavy composite/marble items internationally costs upwards of $60 - $80 per box.

  • Our Promise: We absorb the majority of this cost. You will only be charged a small Flat Rate (calculated at checkout) to cover the essential handling fees. We pay the rest to ensure your piece travels Business Class, not Economy.

4. DUTIES & TAXES (Transparent Pricing)

Peace of mind means no surprises.

  • Website Orders: All import duties and taxes are pre-covered by The Soft Minimal. The price you see at checkout is the final price. You will never receive an unexpected bill from customs.

5. THE "SANCTUARY" GUARANTEE (Returns)

We want our art to find its true home. If the piece does not bring the "stillness" or aesthetic balance you envisioned:

  • 14-Day Window: You have 14 days from the delivery date to request a return.

  • Condition: The item must be in its original packaging and condition.

  • Support: Simply email us. We are humans, not bots. We will guide you through the process warmly and simply.

 

NEED ASSISTANCE?

If your tracking says "Pending" (which is normal during the first 24-48 hours of international transit) or if you just want to ask about the best placement for your statue, we are here.

Contact: contact@thesoftminimal.com Response time: Within 24 hours (Monday - Friday).