Refund policy

Return & Exchange Policy

The Art of Curation Curating a home is a personal journey. We understand that purchasing art requires intuition, taste, and a feel for the space. Sometimes, an object needs to be held to be truly understood. If a piece does not resonate with your sanctuary, we are here to facilitate a respectful and simple exchange process.

1. Return Window We offer a 14-day reflection period starting from the day of delivery. You may initiate a return or exchange within this timeframe if the piece does not fit your vision.

2. Damaged or Defective Items Our pieces are crafted with solidity and soul. However, if your artwork arrives with an imperfection or damage from transit, please write to us at contact@thesoftminimal.com with:

  • Photos illustrating the issue.

  • Your order number.

  • Confirmation that the issue was noted upon unboxing.

Our Promise: We will not just "refund" you; we will find a solution. Whether it is a seamless replacement or a full refund, we ensure your experience remains flawless.

3. Change of Mind & Logistics Transparency We accept returns for personal preference, grounded in transparency regarding logistics.

Because our sculptures are crafted with solid construction and high-quality materials, they possess significant physical weight. To make our art accessible, we heavily subsidize the original shipping cost (covering approximately $40 to $50 of the actual carrier fees for your initial delivery, while you typically pay only $8 to $12).

Therefore, should you choose to return an item due to personal preference, the return shipping responsibility reflects the actual carrier rates:

  • $20 to $25 for smaller accents (under 30cm).

  • $50 to $86 for large, structural pieces (heavy furniture or large sculptures).

4. Promotional Items Items purchased during sales or with discount codes are Final Sale and are not eligible for monetary refunds. However, they remain covered by our Quality Guarantee: we will happily replace them if they arrive damaged or defective.

5. Return Conditions To honor the artwork, we ask for the following:

  • Condition: The piece must be unused, pristine, and in its original state.

  • Packaging: Please return the item in its original protective packaging to ensure its safety on the journey back.

  • Bundles: Sets and bundles are curated as a whole. We accept returns only for the entire set; partial returns of a bundle cannot be processed.

6. Refund Processing Once the return is received and inspected, refunds will be issued to your original payment method (or via Bank Transfer/PayPal upon request).

  • Processing Time: Please allow 3 to 5 business days for the transaction to reflect.

  • Bank Transfers: Please provide your full account details for a swift transfer.

7. Here to Assist We are at your service, Monday through Friday. Whether you are missing a component or simply need advice on placement, we are listening.

Contact: contact@thesoftminimal.com